Remote Hands

Today, you can manage almost everything via the Internet, but however, there are inevitably situations which require physical intervention.

And just when you cannot go to the data centre yourself, something goes wrong with an update or your hard disk or motherboard breaks down. Tigron has engineers which standby 24/7 to solve your problems on the spot.

Simple Remote-Hands services:

• pushing buttons, changing switches or settings
• rebooting
• reading serial numbers
• visual verification
• entering commands
• plugging in consoles
• fixing/moving cables
• verifying or moving connectors
• verifying, adding or removing labels

Advanced Remote-Hands services:

• troubleshooting
• hardware listing
• labelling of hardware and connectors
• assistance with the physical installation, moving or removing of hardware
• shipping RMA
• installing, replacing or moving hardware components
• swapping removable media
• installing pre-installed components
• installing software
• diagnosis and signal testing
• (operating)system and network configuration or troubleshooting
• installing, configuring, troubleshooting infrastructure components or software
• full deployment of infrastructure
• critical backup and/or restore
• ...